Data Protection and Privacy Policy

Data Protection and Privacy Policy

At The Retirement Café we are committed to safeguarding and respecting your privacy. This policy outlines how we collect, use, and protect your personal information in compliance with applicable data protection laws. We may update this policy periodically, so please review it occasionally to stay informed about any changes. By accessing our website, using our services, or buying any products or services, you agree to abide by the terms of this policy.

 

If you have any questions about this policy or our privacy practices, please contact us via email at hello@theretirementcafe.co.uk, by mail at The Retirement Café, 10 Falcon Drive, Christchurch, BH23 4BA, or by phone at 01425 279212.

 

Collection of Information

We collect information from you when you interact with our website or access / utilise our services. This information may include:

  • Personal details such as your name, address, email address, IP address, and browsing activity on our website and Academy platform.

  • Additional information necessary to provide requested services or educational content.

We may collect this information through various means, including face-to-face interactions, email communications, or completion of online forms. Please note that providing certain information may be necessary to access our services and failure to do so may affect our ability to assist you.

 

Use of Information

We use the information we collect for the following purposes:

  • To provide and customise our services and educational content to meet your needs.

  • To send you relevant information about our events, podcasts, webinars, courses, and other marketing activities.

 

Retention of Information

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

Disclosure of Information

We do not sell, rent, or disclose your information to third parties for marketing purposes. However, we may engage in affiliate agreements for third-party products or services that we believe may be of interest to you. In such cases, we may share information necessary to facilitate transactions or services related to these affiliate agreements, always ensuring the protection of your privacy as per this policy.

 

Subscriber Purchases Through Affiliate Links

If you make purchases through our affiliate links, we may collect and process information necessary to facilitate these transactions. This includes transaction details, contact information, and other relevant data required for processing payments and delivering products/services. We handle this information with the utmost care and respect for your privacy, as outlined in this policy.

 

Contacting You

We may contact you to provide requested services, educational content, and to send you information about events, activities, and services you have opted in to receive.

 

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, erase, restrict processing, portability, and object to the processing of your data. For inquiries about exercising these rights, please contact us using the provided contact information.

 

Security Measures

We take appropriate measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

 

Use of Cookies

Our website and Academy platform use cookies to enhance your browsing experience and collect statistical data about your interactions with our site and content. You can adjust your browser settings to disable cookies, but please note that this may impact certain functionalities of our website and Academy platform.

 

Links to Other Websites

Our website and Academy platform may contain links to third-party websites. Please be aware that this privacy policy applies only to our website and Academy platform, and we are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any third-party websites you visit.

 

International Data Transfers

Your information may be transferred to countries outside the European Union ("EU") as part of our services or Academy content. In such cases, we take appropriate measures to ensure your privacy rights are protected in accordance with this policy.

 

Right to Complain

If you have concerns about how we handle your information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) via their website https://ico.org.uk/concerns or by calling 0303 123 1113.

 

Review of Policy

We regularly review and update this policy to ensure its effectiveness and compliance with applicable regulations. The last update to this policy was made in June 2024.